PRIVACY POLICY — JUDGE CONSULTING WORKS

Last updated: April 2026

Judge Consulting Works (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

General Contact & Engagement Information

We may collect:

  • Name

  • Organisation or service

  • Email address

  • Phone number

  • Job title or role

  • Information you provide through enquiries, consultation requests, emails, or discussions

  • Website usage data (analytics, cookies, browser information)

This information helps us respond to enquiries, coordinate services, and communicate effectively.

Client Information (Individuals & Families)

When working directly with older adults, families, or representatives, we may collect personal information to understand care needs and provide accurate guidance, including:

  • Client name and contact details

  • Age, living arrangements, or other basic demographic information

  • Details about current supports, risks, or care needs

  • Notes from discussions, consultations, or observations

  • Documents voluntarily provided (e.g., assessment summaries, care plans, service statements)

This information is used solely to support clear, relevant recommendations.

Nursing Assessment–Related Information

If you request support involving nursing, clinical, or functional assessments, we may collect or review:

  • Health or functional information included in nursing assessments

  • Information relating to mobility, cognition, personal care needs, continence, wound care, medication routines, or clinical risks

  • Existing assessment documents (e.g., Home Support Assessments, Comprehensive Assessments, Care Plans)

  • Goal‑setting information shared by the client, provider, or GP team

  • Clinical observations or summaries relevant to understanding needs or next steps

This information is collected only when directly relevant to the service being provided and only with your permission.

Provider & Organisational Information

When consulting with Support at Home providers, aged‑care services, or GPs, we may collect additional information necessary to support service improvement or advisory work. This may include:

  • Information about service operations, care processes, or workflows

  • Quality, compliance, or incident‑related documentation

  • Existing care plans, progress notes, or case summaries (identifying details removed where possible)

  • Policy or procedural documents relevant to the project

  • Non‑identifying examples used for analysis or recommendations

We rely on providers and GPOs to ensure that any shared information complies with their internal privacy requirements.

Sensitive Information

We do not collect sensitive information unless:

  • it is directly relevant to the service being provided, and

  • you have given explicit consent for it to be shared and used.

This includes any health, clinical, or personal information that may be required to understand risks, needs, or care arrangements.

2. How We Collect Personal Information

We collect personal information when you:

  • submit an enquiry through our website

  • contact us by email or phone

  • engage us to provide consultancy services

  • participate in meetings, workshops, or training

  • provide documents or information relevant to your organisation

  • visit our website (via analytics tools)

We only collect information that is reasonably necessary for our work.

3. How We Use Personal Information

We use personal information to:

  • respond to enquiries

  • provide consultancy services

  • communicate with you about projects, updates, or meetings

  • manage billing and administration

  • improve our website and services

  • meet legal or regulatory obligations

We do not sell, rent, or trade personal information.

4. Disclosure of Personal Information

We may disclose personal information to:

  • service providers who assist us (e.g., IT, email hosting, secure storage)

  • client’s general practitioner (only with your consent)

  • regulatory bodies if required by law

  • subcontractors or consultants assisting with your project (only with your consent)

We take reasonable steps to ensure third parties comply with privacy obligations.

5. Data Storage & Security

We store personal information securely using:

  • password‑protected systems

  • secure cloud‑based storage

  • restricted access controls

  • secure email and document management practices

While we take reasonable steps to protect information, no method of transmission is completely secure.

6. Website Analytics & Cookies

Our website may use cookies and analytics tools to collect:

  • pages visited

  • time spent on site

  • browser type

  • referring websites

This information helps us improve website performance. You can disable cookies in your browser settings.

7. Accessing & Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To do so, contact us at: info@judgeconsultingworks.com.au

We will respond within a reasonable timeframe.

8. Links to External Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices of external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Email: info@judgeconsultingworks.com.au

Location: Adelaide, South Australia